Contact and Counseling Center Pankow (Albatros gGmbH)
Provided by: Contact and Counseling Center Pankow (Albatros gGmbH)
Overview
The Contact and Counseling Center Pankow of Albatros gGmbH is open to people with and without a migration background who are mentally ill or have other problems. It also provides anonymous counseling on request.
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Need help with this topic?
Learn about the application process →
📘 Guide: General Independent Social Counseling (Clearing House)
The General Social Counseling (ASB) acts as a primary 'Clearing House' and first contact point in the support system. It offers a holistic analysis of complex problems (subsistence, housing, health, family) and sorts responsibilities between legal areas (SGB II, XII, AsylbLG). Counselors create a structured help plan and guide clients to specialized services to avoid revolving door effects.
Important Note
Bring unopened mail immediately – sorting by deadlines is the first step to relief.
Required Documents
- All letters and notices (even unopened!)
Steps
- 1Use this service as a pilot when responsibilities are unclear.
- 2Have your mail sorted and deadlines prioritized.
FAQ
▶Do I need an appointment?
No, you can also come without an appointment (walk-in hours).
▶What happens at the first meeting?
In the initial consultation, we clarify your situation and discuss together what support you need.
▶What documents should I bring?
Please bring your ID/passport and all relevant documents regarding your case.
▶Is the consultation free?
Yes, the consultation is free.