Bahnhofsmission at Bahnhof Zoo
Provided by: Bahnhofsmission at Bahnhof Zoo
Overview
Bahnhofsmission at Bahnhof Zoo in Charlottenburg-Wilmersdorf helps people with various concerns through professional support Focus areas of the counseling are Social Counseling, Crisis Counseling, Homelessness, Emergency Support. Die sozialberatung bietet Hilfe bei sozialen Fragen, Problemen im Alltag und Unterstützung bei der Inanspruchnahme sozialer Leistungen. Particular focus is on supporting Travelers, People in acute emergencies, Homeless people. Within the framework of counseling, the following services are offered 1. Immediate help in emergencies (e.g., food, clothing) 2. Counseling and referral to specialized services 3. Travel assistance for people in need 4. Safe and quiet space Counseling is offered in Charlottenburg-Wilmersdorf, reachable at Jebensstraße 5, 10623 Berlin. If you have questions, you can reach us at 030 1234567. Die Beratung wird kostenlos angeboten. Es entstehen keine Kosten für die Ratsuchenden. Further information can be found on the website https://www.bahnhofsmission.de
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📘 Guide: Psychological Counseling Centers & Crisis Service
Psychosocial intervention in acute crises and mental stress. The offer ranges from low-threshold, often anonymous crisis intervention (e.g., Berlin Crisis Service) to bridging waiting times for a therapy place and referral to clinical care systems.
Important Note
In acute crises, do not wait: The Crisis Service is available 24/7 without waiting time.
Steps
- 1In acute crises, call the Crisis Service immediately (030 390 63 00).
- 2Use anonymous counseling offers to avoid entries in your medical file.
FAQ
▶Is the counseling free?
Yes, the counseling is completely free. There are no costs for you.
▶Is a prior appointment necessary?
An appointment is recommended, but walk-in is possible depending on availability.
▶Which documents are required?
Please bring your ID and all relevant documents regarding your matter.
▶How much time should I plan for?
A counseling appointment typically lasts 30-60 minutes.
▶Is there language mediation available?
Counseling is primarily in German. Language mediation can be arranged if needed.
▶How does the initial consultation work?
In the initial consultation, we get to know each other, clarify your situation, and discuss next steps.
Target Groups
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