Koordinierungsstelle der Berliner Kältehilfe
Provided by: Koordinierungsstelle der Berliner Kältehilfe
Overview
Koordinierungsstelle der Berliner Kältehilfe is a counseling service in Neukölln, Berlin. Main topics: Housing » Counseling » Counseling Housing Emergencies, Counseling » Counseling Housing Emergencies. Address: Hobrechtstraße 65, 12047, Berlin. Phone: 030 690 333 690. Website: http://www.kaeltehilfe-berlin.de/. The service is free of charge.
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📘 Guide: Emergency Shelter & Cold Relief
Acute, low-threshold emergency aid to avert immediate health dangers for people without a fixed abode. In addition to seasonal cold relief (purely overnight stay), this includes the legal enforcement of the municipalities' regulatory duty to provide accommodation under the General Security and Order Act (ASOG) in cases of involuntary homelessness.
Important Note
Municipalities have a legal duty to provide accommodation in cases of involuntary homelessness – regardless of the cold relief season.
Steps
- 1Use apps like the 'Kältehilfe App' for real-time capacities, as occupancy changes hourly.
- 2In case of involuntary homelessness, demand regulatory accommodation according to ASOG from the Social Welfare Office.
Frequently Asked Questions
▶Is the counseling free?
Yes, the counseling is completely free. There are no costs for you.
▶Can I come without an appointment?
An appointment is recommended, but walk-in is possible depending on availability.
▶What should I bring to the appointment?
Please bring your ID and all relevant documents regarding your matter.
▶How much time should I plan for?
A counseling appointment typically lasts 30-60 minutes.
▶Is translation possible?
Counseling is primarily in German. Language mediation can be arranged if needed.
▶How does the initial consultation work?
In the initial consultation, we get to know each other, clarify your situation, and discuss next steps.
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