BIG Hotline
Provided by: BIG Hotline
Overview
BIG Hotline in Berlin is a specialized counseling service that provides targeted support to people seeking help. The counseling services include Körperverletzung, Tötungsdelikt (Mord, Totschlag), Human Trafficking, Zwangsprostitution, Forced Marriage. Target groups for counseling are Women*, Fachkräfte, Angehörige. Within the framework of counseling, the following services are offered 1. Traumafachberatung 2. Online-Counseling 3. Telefonische Counseling 4. Crisis Intervention Appointments and information are available at 030 611 03 00. Die Beratung wird kostenlos angeboten. Es entstehen keine Kosten für die Ratsuchenden. Further information can be found on the website https://www.big-hotline.de/
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📘 Guide: Berlin Crisis Service & Emergency Aid
Immediate help in mental emergencies, acute psychological crises, or suicidal thoughts. Teams of psychologists and social workers are available around the clock.
Important Note
Acute Emergency: Do not wait! The Crisis Service is reachable 24/7 and comes to you if necessary.
Steps
- 1Dial 030 390 63 00 – around the clock.
- 2Use the option of anonymous counseling.
FAQ
▶Is the counseling free?
Yes, the counseling is completely free. There are no costs for you.
▶Do I need an appointment?
An appointment is recommended, but walk-in is possible depending on availability.
▶What documents do I need?
Please bring your ID and all relevant documents regarding your matter.
▶How long does a counseling appointment last?
A counseling appointment typically lasts 30-60 minutes.
▶Is there language mediation available?
Counseling is primarily in German. Language mediation can be arranged if needed.
▶What happens at the first appointment?
In the initial consultation, we get to know each other, clarify your situation, and discuss next steps.
Target Groups
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