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Free· Berlin

Berlin Senior Telephone (HVD)

Provided by: Berlin Senior Telephone (HVD)

Overview

The Berlin Senior Telephone offers a listening ear and counseling for elderly people in everyday life or in conflict and crisis situations.

Anonymous and confidential telephone counseling
Offer of conversation for loneliness, worries, and everyday problems
Information and referral to other support services

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📘 Guide: Senior Counseling & Basic Security

Advice on life in old age, housing adaptation, and financial security (Basic Security in Old Age according to SGB XII, Chapter 4). Support with applications for exemption from co-payments and referral to leisure and meeting offers.

Important Note

No Recourse to Children: With Basic Security in Old Age (SGB XII Chap. 4), children's income remains untouched up to €100,000.

Required Documents

  • Application for Housing Benefit (Alternative to Basic Security)

Steps

  1. 1Apply for Basic Security (children's income usually irrelevant).
  2. 2Check Housing Benefit claims as a priority.

FAQ

Do I need an appointment?

No, you can also come without an appointment (walk-in hours).

What happens at the first meeting?

In the initial consultation, we clarify your situation and discuss together what support you need.

What documents should I bring?

Please bring your ID/passport and all relevant documents regarding your case.

Is the consultation free?

Yes, the consultation is free.

Target Groups

Elderly peopleSeniors in conflict and crisis situations

This is an entry from our directory. Information without guarantee.