FrauenKrisenTelefon e.V. (Women's Crisis Hotline)
Provided by: FrauenKrisenTelefon e.V. (Women's Crisis Hotline)
Overview
FrauenKrisenTelefon e.V. (Women's Crisis Hotline) in Friedrichshain-Kreuzberg is a specialized counseling service that provides targeted support to people seeking help. Focus areas of the counseling are Women, Crisis Counseling, Intercultural Counseling, Telephone Hotline. The counseling is aimed at Women aged 18 and over, Women in acute crises, Women with a migration background. Within the framework of counseling, the following services are offered 1. Daily telephone crisis counseling for women* 2. In-person counseling (German, English, Farsi/Dari) for women with a migration background by appointment 3. Social counseling on Fridays 4. Online counseling via email or chat The location of the counseling center is Friedrichshain-Kreuzberg, Mariannenstraße 6, 10997 Berlin. To make an appointment, you can contact us at +49 (0)30 / 614 22 42. The counseling is subject to a fee. Please inquire on site for exact costs Further information can be found on the website https://www.frauenkrisentelefon.de
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📘 Guide: General Independent Social Counseling (Clearing House)
The General Social Counseling (ASB) acts as a primary 'Clearing House' and first contact point in the support system. It offers a holistic analysis of complex problems (subsistence, housing, health, family) and sorts responsibilities between legal areas (SGB II, XII, AsylbLG). Counselors create a structured help plan and guide clients to specialized services to avoid revolving door effects.
Important Note
Bring unopened mail immediately – sorting by deadlines is the first step to relief.
Required Documents
- All letters and notices (even unopened!)
Steps
- 1Use this service as a pilot when responsibilities are unclear.
- 2Have your mail sorted and deadlines prioritized.
FAQ
▶Is a prior appointment necessary?
Please make an appointment in advance, either by phone or in person. Please refer to the contact details.
▶What should I bring to the appointment?
Please bring your ID and all relevant documents regarding your matter.
▶Is the counseling free?
Yes, the counseling is free. There are no costs for you.
▶How long does a counseling appointment last?
A counseling appointment typically lasts 30-60 minutes.
▶Is there language mediation available?
Counseling is primarily in German. Language mediation can be arranged if needed.
▶How does the initial consultation work?
In the initial consultation, we get to know each other, clarify your situation, and discuss next steps.
Target Groups
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