FrauenKrisenTelefon e.V. (Women's Crisis Hotline)
Provided by: FrauenKrisenTelefon e.V. (Women's Crisis Hotline)
Overview
Since 1982, FrauenKrisenTelefon e.V. has been offering daily telephone crisis counseling for women aged 18 and over. Women with a migration or refugee background can arrange in-person counseling appointments in German, English, or Farsi/Dari. Additionally, there is social counseling and online couns
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📘 Guide: General Independent Social Counseling (Clearing House)
The General Social Counseling (ASB) acts as a primary 'Clearing House' and first contact point in the support system. It offers a holistic analysis of complex problems (subsistence, housing, health, family) and sorts responsibilities between legal areas (SGB II, XII, AsylbLG). Counselors create a structured help plan and guide clients to specialized services to avoid revolving door effects.
Important Note
Bring unopened mail immediately – sorting by deadlines is the first step to relief.
Required Documents
- All letters and notices (even unopened!)
Steps
- 1Use this service as a pilot when responsibilities are unclear.
- 2Have your mail sorted and deadlines prioritized.
FAQ
▶What does "Counseling Center & Social Services" mean?
General support in social situations. Counseling Tip 1: Complete documents (notices, proof of income) speed up every consultation. Counseling Tip 2: Prepare concrete questions to use the consultation time effectively.