TIO Berlin e.V. - Intercultural Counseling Center
Provided by: TIO Berlin e.V. - Intercultural Counseling Center
Overview
TIO Berlin e.V. - Intercultural Counseling Center in Marzahn-Hellersdorf is a specialized counseling service that provides targeted support to people seeking help. Focus areas of the counseling are Social Counseling, Migration & Integration, Family Support. Die sozialberatung bietet Hilfe bei sozialen Fragen, Problemen im Alltag und Unterstützung bei der Inanspruchnahme sozialer Leistungen. Die Migrations- und Integrationsberatung unterstützt Menschen mit Migrationshintergrund bei allen Fragen rund um Aufenthalt, Integration und das Leben in Deutschland. Die Familienberatung bietet Unterstützung für Familien in verschiedenen Lebenssituationen, bei Erziehungsfragen und familiären Konflikten. The counseling is aimed at Families with a migration background. Within the framework of counseling, the following services are offered 1. Social counseling 2. Parenting support services 3. Family education and courses 4. Intercultural meeting point The counseling center is located in Marzahn-Hellersdorf, Kumulusstraße 3, 12623 Berlin. To make an appointment, you can contact us at 030-62727029. The counseling is subject to a fee. Please inquire on site for exact costs Further information can be found on the website https://tio-berlin.de
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📘 Guide: General Independent Social Counseling (Clearing House)
The General Social Counseling (ASB) acts as a primary 'Clearing House' and first contact point in the support system. It offers a holistic analysis of complex problems (subsistence, housing, health, family) and sorts responsibilities between legal areas (SGB II, XII, AsylbLG). Counselors create a structured help plan and guide clients to specialized services to avoid revolving door effects.
Important Note
Bring unopened mail immediately – sorting by deadlines is the first step to relief.
Required Documents
- All letters and notices (even unopened!)
Steps
- 1Use this service as a pilot when responsibilities are unclear.
- 2Have your mail sorted and deadlines prioritized.
FAQ
▶Can I come without an appointment?
Please make an appointment in advance, either by phone or in person. Please refer to the contact details.
▶What should I bring to the appointment?
Please bring your ID and all relevant documents regarding your matter.
▶Is the counseling free?
Yes, the counseling is free. There are no costs for you.
▶How much time should I plan for?
A counseling appointment typically lasts 30-60 minutes.
▶In which languages is counseling provided?
Counseling is primarily in German. Language mediation can be arranged if needed.
▶How does the initial consultation work?
In the initial consultation, we get to know each other, clarify your situation, and discuss next steps.
Target Groups
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