Specialist Center for Social Housing Assistance Marzahn-Hellersdorf
Provided by: Specialist Center for Social Housing Assistance Marzahn-Hellersdorf
Overview
The Specialist Center for Social Housing Assistance Marzahn-Hellersdorf supports people in housing distress. The service includes counseling on rent and electricity arrears, impending loss of housing, and homelessness, as well as the referral to financial aid, assisted living situations, and short-t
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📘 Guide: Emergency Shelter & Cold Relief
Acute, low-threshold emergency aid to avert immediate health dangers for people without a fixed abode. In addition to seasonal cold relief (purely overnight stay), this includes the legal enforcement of the municipalities' regulatory duty to provide accommodation under the General Security and Order Act (ASOG) in cases of involuntary homelessness.
Important Note
Municipalities have a legal duty to provide accommodation in cases of involuntary homelessness – regardless of the cold relief season.
Steps
- 1Use apps like the 'Kältehilfe App' for real-time capacities, as occupancy changes hourly.
- 2In case of involuntary homelessness, demand regulatory accommodation according to ASOG from the Social Welfare Office.
FAQ
▶What does "Counseling Center & Social Services" mean?
General support in social situations. Counseling Tip 1: Complete documents (notices, proof of income) speed up every consultation. Counseling Tip 2: Prepare concrete questions to use the consultation time effectively.