Social Counseling at the Rollberge Community Center
Provided by: Social Counseling at the Rollberge Community Center
Overview
Social Counseling at the Rollberge Community Center is a counseling service in Reinickendorf, Berlin. Main topics: Social Counseling, Social Benefits, Administrative matters, Social Law. Target groups: People with social questions, benefit issues, forms, or everyday support needs. Address: Zabel-Krüger-Damm 52, 13469, Berlin. Phone: 030-818 27 330 / 32 0174 330 8933 geändert 16.03.26. Website: https://stadtteilzentrum-rollberge.de/sozialberatung/. The service is free of charge.
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📘 Guide: General Independent Social Counseling (Clearing House)
The General Social Counseling (ASB) acts as a primary 'Clearing House' and first contact point in the support system. It offers a holistic analysis of complex problems (subsistence, housing, health, family) and sorts responsibilities between legal areas (SGB II, XII, AsylbLG). Counselors create a structured help plan and guide clients to specialized services to avoid revolving door effects.
Important Note
Bring unopened mail immediately – sorting by deadlines is the first step to relief.
Required Documents
- All letters and notices (even unopened!)
Steps
- 1Use this service as a pilot when responsibilities are unclear.
- 2Have your mail sorted and deadlines prioritized.
Frequently Asked Questions
▶Can I come without an appointment?
An appointment is recommended, but walk-in is possible depending on availability.
▶Which documents are required?
Please bring your ID and all relevant documents regarding your matter.
▶How much does the counseling cost?
Yes, the counseling is free. There are no costs for you.
▶How much time should I plan for?
A counseling appointment typically lasts 30-60 minutes.
▶Is there language mediation available?
Counseling is primarily in German. Language mediation can be arranged if needed.
▶What happens at the first appointment?
In the initial consultation, we get to know each other, clarify your situation, and discuss next steps.
Target groups
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