Caritas Counseling Center Am Fennpfuhl (General Social Counseling)
Provided by: Caritas Counseling Center Am Fennpfuhl (General Social Counseling)
Overview
Caritas Counseling Center Am Fennpfuhl (General Social Counseling) is a counseling service in Lichtenberg, Berlin. Main topics: Social Counseling, Social Benefits, Administrative matters, Social Law. Target groups: People with social questions, benefit issues, forms, or everyday support needs. Address: Anton-Saefkow-Platz 3-4, 10369, Berlin. Phone: 030-666 3405 00/11. Website: https://www.caritas-berlin.de. The service is free of charge.
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📘 Guide: General Independent Social Counseling (Clearing House)
The General Social Counseling (ASB) acts as a primary 'Clearing House' and first contact point in the support system. It offers a holistic analysis of complex problems (subsistence, housing, health, family) and sorts responsibilities between legal areas (SGB II, XII, AsylbLG). Counselors create a structured help plan and guide clients to specialized services to avoid revolving door effects.
Important Note
Bring unopened mail immediately – sorting by deadlines is the first step to relief.
Required Documents
- All letters and notices (even unopened!)
Steps
- 1Use this service as a pilot when responsibilities are unclear.
- 2Have your mail sorted and deadlines prioritized.
Frequently Asked Questions
▶Is the counseling free?
Yes, the counseling is completely free. There are no costs for you.
▶Is a prior appointment necessary?
Please make an appointment in advance, either by phone or in person. Please refer to the contact details.
▶What documents do I need?
Please bring your ID and all relevant documents regarding your matter.
▶How long does a counseling appointment last?
A counseling appointment typically lasts 30-60 minutes.
▶Is there language mediation available?
Counseling is primarily in German. Language mediation can be arranged if needed.
▶What happens at the first appointment?
In the initial consultation, we get to know each other, clarify your situation, and discuss next steps.
Target groups
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