Berliner Krisendienst (all districts)
Provided by: Berliner Krisendienst (all districts)
Overview
Always available for children, adolescents, and adults in crisis situations. Regional locations. Offers telephone and in-person counseling for acute psychological and psychosocial crises. Interpreter services can be arranged if needed. Free and anonymous upon request.
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📘 Guide: Psychological Counseling Centers & Crisis Service
Psychosocial intervention in acute crises and mental stress. The offer ranges from low-threshold, often anonymous crisis intervention (e.g., Berlin Crisis Service) to bridging waiting times for a therapy place and referral to clinical care systems.
Important Note
In acute crises, do not wait: The Crisis Service is available 24/7 without waiting time.
Steps
- 1In acute crises, call the Crisis Service immediately (030 390 63 00).
- 2Use anonymous counseling offers to avoid entries in your medical file.
FAQ
▶What does "Berlin Crisis Service and Emergency Aid" mean?
Immediate help in mental distress, acute psychological crises, or suicidal thoughts. Teams of psychologists and social workers are available around the clock. Counseling Tip 1: You don't have to wait. The crisis service is available 24/7 at 030 390 63 00 and will also come to your home in urgent cases. Counseling Tip 2: Counseling can be completely anonymous. No one finds out about it and there is no entry in your medical records.