Counseling for People with Migration and Refugee Backgrounds at STZ Pankow
Provided by: Counseling for People with Migration and Refugee Backgrounds at STZ Pankow
Overview
The Pankow district center is a place of encounter and offers, among other things, open social counseling for people with a migration and refugee background.
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📘 Guide: General Independent Social Counseling (Clearing House)
The General Social Counseling (ASB) acts as a primary 'Clearing House' and first contact point in the support system. It offers a holistic analysis of complex problems (subsistence, housing, health, family) and sorts responsibilities between legal areas (SGB II, XII, AsylbLG). Counselors create a structured help plan and guide clients to specialized services to avoid revolving door effects.
Important Note
Bring unopened mail immediately – sorting by deadlines is the first step to relief.
Required Documents
- All letters and notices (even unopened!)
Steps
- 1Use this service as a pilot when responsibilities are unclear.
- 2Have your mail sorted and deadlines prioritized.
FAQ
▶What does "Initial Orientation for Migrants" mean?
First point of contact for questions about life in Germany when it is unclear which specialized agency is responsible. This counseling acts as a pilot in the support system and refers to lawyers or specialized services. Counseling Tip 1: Use this service to have letters from authorities sorted and understood before deadlines pass. Counseling Tip 2: Always bring all existing papers such as passport, notifications, and rental contract so that the counselors can correctly assess your legal situation.
Target Groups
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